Quote Library

The person most likely to get hurt on the job is experienced and well trained. They know what to do and how to do it. They have had extensive safety […]

When managing conflict, focus on turning heat into light. Attack the issue or behavior, not the person. Give all parties a hearing. Look for common ground. Work toward a solution

Leaders help others become their best by helping others see themselves as the best. The words of those we respect make a difference in the way we see ourselves. Leaders

Leaders tell themselves the truth. Experience has taught them a dogged commitment to reality. Leaders know self-deception is the first step on the path to professional self-destruction. What it is,

A man went to a psychiatrist and told him, “My brother needs help. He thinks he’s an orange.” “That sounds serious,” said the doctor. “I’ll be happy to see him

W.C. Fields said, “The best cure for insomnia is to get a lot of sleep.” Leaders know Fields was stating more than the obvious. Fields was affirming a great truth:

Leaders provide encouragement. They provide encouragement for those who are struggling and for the accomplished and effective team members. Leaders know positive reinforcement propels a team toward high performance. When

Leaders know it is often easier to forgive others their mistakes than to forgive others for having witnessed one’s own mistakes. Leaders do not present themselves as perfect. Leaders present

Leaders choose their attitude. Leaders have an intrinsic understanding that while we cannot always choose what happens, we can choose our response. Leaders know that to remain positive in the

Leaders know the problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem. Problem solving is not merely normal. Problem