Kelly Caruso, the first CEO of Shipt under Target, wants constructive disagreement on her team. How does disagreement lead to better outcomes? How can true diversity of thought be cultivated? What is the most important question she asks? What happens when a leader prevents or quashes constructive disagreement? How do you show others that constructive feedback is safe and appreciated? What's the difference between constructive and destructive disagreement?
Kelly answers these questions and also discusses:
Where the end of innovation begins. Why a leader should go back and thank those who spoke up and offered a differing perspective that led to change. How she and Shipt have responded to COVID-19.
EPISODE RESOURCES:
- Kelly’s Bio
- Shipt
- Shipt FAQs
- About Shipt
- Shipt’s Sale to Target
- Target
- Harvard Business Review
- Blinklist
Brain Chatter, a podcast where we listen past the daily noise and explore topics at the intersection of leadership, workplace culture, profit, and sustainability.
