Leaders know it is not so important to know everything as to know the value of everything—What is worth a leader’s time and what is not? What has durable value and what does not? ─ Ken Chapman ─ Ken Chapman & Associates, Inc.

Deborah Boswell, communication consultant, coach, and author, examines the practical side of effective communication in the workplace. Ask your peers and direct reports, 'do we do a good job with communication here?' How do they respond? Are you surprised? Ineffective communication costs organizations big money while it also costs trust in leadership. What's the fix? How many moving parts are there to just one sentence communicated from one person to another? How can we each do what we can to...

Leaders embrace change because they know opportunity resides within every change. Without change, there would be no prospect for growth, development or advancement. Leaders help others accept change and grow through it. ─Deb Miller─ Ken Chapman & Associates, Inc.

Debra Miller examines why change implemented in the workplace is often difficult, resisted, and costly. She provides a clear 7-step process for leading change management effectively, replete with examples. Where must a leader start? What must be done along the way?Deb is the Managing Principal and Chair of the Board of Ken Chapman & Associates, Inc. She has managed numerous large change initiatives throughout her career. She assists and advises clients on how to map and lead thoughtful ch...

During a busy day of shopping, a woman didn’t realize she’d lost her purse until a little boy ran up to her and returned it. “Hey, Lady,” he said, “You left your purse over by the towels.” “Well, aren’t you a little prince,” the woman said as she patted the boy on the head. “Hey, wait a minute,” she said, “I had a fifty-dollar bill in my purse. Now I have two twenties and ten singles.” “That’s right,” the boy replied. “The last time I found a purse the lady didn’t have any change for a reward.” Leaders recognize an opportunity for recognition or praise when it presents itself. ─ Ken Chapman, Ph.D.

When Admiral Mike Mullen became Chairman of the Joint Chiefs of Staff, he recalls receiving this warning from his predecessor: “You’ll eat some very good food, but be prepared never to hear the truth again.” The higher the leader is in the organization, the more reluctant others are to risk the leader’s displeasure by voicing a dissenting opinion or sharing bad news. Leaders know the value of receiving candid and timely input. A leader’s success may well depend on how safe an employee feels speaking truth to power. ─ Deb Miller ─ Ken Chapman & Associates, Inc.

So what is The Leader’s Code? Watch a video that is less than 4 minutes and let Dr. Chapman explain it to you. TLC Promo from Ken Chapman and Associates, Inc. on Vimeo.

Ken Chapman and Associates, Inc. · The Role Of Trust In A Safety Ownership Culture The Role of Trust in a Safety Ownership Culture By  Ken Chapman, Co-Author of Safety Beyond The Numbers When asked, most people list trust as the “must have” of personal and professional relationships. For most people, it is hard to overstate the value of trust. And in a safety ownership culture, trust is indispensable. In fact, nothing matters more! In a safety ownership culture, trust has all the characteristics we usually associate with it — and much more. Telling the truth, accepting full responsibility for one’s self, keeping ones promises and talking to others not about them are obvious ways of earning trust. But in a safety ownership culture the less obvious ways of earning trust are just as essential. The less obvious ways of earning trust begin with a particular way of thinking about…

The More Things Change… Part III by Whitney Tate Listen to an audio version of this article by clicking here: Ken Chapman and Associates, Inc. · Generations Series Part 3: The More Things Change… Part One of The More Things Change, focused on what all human beings share in common and how we are more alike than we are different. All human beings share a need to be valued, to make sense out of the world around them, and to discover a sense of purpose. The article ended with a recommendation to consider three questions: Are you treated with dignity and respect by everyone? Are you given the resources to make a contribution to your company that gives meaning to your life? Do you receive recognition for work which is well done? In Part Two, we turned our attention to real (fact-based) differences between Boomers and just about everybody else…

Decision Making by Ken Chapman, Ph.D.   Listen to an audio version of this article by clicking here: Ken Chapman and Associates, Inc. · Decision Making   “Decision is a sharp knife that cuts clean and straight; indecision, a dull one that hacks and tears and leaves ragged edges behind.”              Gordon Graham As a team member and a leader, one of your responsibilities is to make decisions.  Sometimes you decide correctly, but you always decide.  Regularly, you must gather information, evaluate facts, and decide on a course of action.  A decision is a judgment.  It is a choice between alternatives.  How quickly and how effectively you make decisions will, to a great degree, determine your success. Confidence and Decision One of the key ingredients to decision making is confidence; confidence in your ability to make good decisions and to implement those decisions.  When we…